Terms and Conditions

Effective January 1, 2026

D&K Upland Concrete, uplandconcretecontractor.com, sales@uplandconcretecontractor.com

Agreeing to these terms

These terms cover your use of the D&K Upland Concrete website and any estimate or work you get from us. When you use the site, ask for an estimate or book a job, you agree to them. If you don't agree, please don't use the site or book work with us.

Your signed written contract for a job comes first. If it says something different from this page, the contract controls for that job.

What we do

D&K Upland Concrete is a concrete contractor in Upland, CA. We build driveways, patios, sidewalks, steps, pool decks, garage floors, retaining walls, footings and foundations, and we also do stamped and decorative work, concrete cutting and foundation raising for homes and businesses in Upland and the cities around it. You'll find the full list on our home page, and you can read more about our crew on our About page.

The site describes our work in general terms. It's information, not a promise about your job, because every slab depends on the ground under it, the drainage around it and the choices you make. The scope of your job is whatever your written estimate and contract say.

Estimates and pricing

We give free quotes on site, with no pressure to book. An estimate is based on what we can see at the visit and what you tell us, including the size of the area, access for our trucks, removal of old concrete, the condition of the subgrade, which is the soil the slab sits on, and the finish you choose.

Some things only show up once the old concrete comes out or the digging starts, such as soft or wet soil, roots, buried debris or old footings. If we find something that changes the work or the price, we'll stop, show you and get your written approval before we go ahead, so you never pay for changes you didn't agree to.

Prices on an estimate hold for the period written on it. After that, we may need to update the estimate because material costs change.

Scheduling, weather and cancellation

We'll give you a start date when you book, but it's a target, not a guarantee. We don't pour in rain, and we may move a pour because of heat or wind, since concrete placed in bad conditions can end up weak or dusty on top. Delays caused by weather, material deliveries, permits, inspections or site conditions we couldn't see aren't a breach of your contract, and we'll reschedule as soon as conditions allow.

If you need to cancel or move your job, please call us as early as you can at (909) 694-4021. Cancellation terms and any deposit refund are set out in your contract, and any cancellation rights you have under California law still apply. If materials were ordered or work began before you cancel, you may owe for those costs.

Your part of the job

Before we start, please make sure we can reach the work area, and move vehicles and belongings out of the way. Tell us about sprinkler lines, buried pipes, drain lines and anything else underground that we might not know about. You're responsible for knowing where your property line is and for any HOA approval your project needs. Your contract will say who is responsible for getting any permit the job needs.

New concrete has to cure, which is the slow hardening that gives it strength, so stay off it until we tell you it's ready for foot traffic and later for cars. Damage from early use, from people, pets or vehicles crossing the fresh slab, or from vandalism after we leave isn't our responsibility.

Payment

Payment terms, including any deposit and when the balance is due, are written in your contract. Payments are due on the dates it lists.

If a payment is late, we may pause work until it's made, and you may owe reasonable collection costs where California law allows. We keep any lien rights the law gives contractors until the job is paid in full.

Our guarantee and what concrete does on its own

We stand behind our work, and it's backed by our satisfaction guarantee. If something doesn't look right, call us and we'll come out and look at it. Any written warranty for your job is the one in your contract, and it covers only what it says.

Concrete is a natural material, and some things are normal rather than defects. We cut control joints, which are grooves that give the slab a planned place to crack, but hairline cracks can still show up. Color and texture can vary from batch to batch and from any sample or photo, and a broom finish, the light texture that gives your feet grip, will look a little different across a slab.

We aren't responsible for damage caused by soil movement or settling outside the area we prepared, tree roots, drainage we didn't build, loads heavier than the slab was built for, deicing salts or harsh chemicals, or repairs made by someone else.

Except for what your contract states and what California law requires, our website and our work come with no other warranties, express or implied.

Limits on our liability

We're licensed and fully insured. To the extent California law allows, D&K Upland Concrete isn't liable for indirect, incidental or consequential losses, such as lost use of your driveway, lost income or the cost of other arrangements, and our total liability for a job is limited to the amount you paid us for that job. Nothing here limits liability that the law doesn't let us limit, such as for gross negligence or willful misconduct.

The website is provided as is. We work to keep it accurate, but we don't promise it's always complete, current or free of errors, and we aren't responsible for other websites it links to.

If we disagree

If you have a problem with our work, call us first. Most issues get settled with a conversation and a visit to look at the slab together.

If we can't settle it that way, we both agree to try mediation in good faith before either of us goes to court, unless your contract says otherwise.

Which law applies

These terms and any work we do are governed by the laws of the State of California. Any court case will be brought in the courts of San Bernardino County, California, unless the law requires otherwise.

Changes to these terms

We may update these terms from time to time by posting a new version on this page. Changes apply from the date they're posted, and they don't change a contract you've already signed.

Questions about these terms

If you have questions about these terms, call us at (909) 694-4021 or send a message through our contact page. We take calls Monday through Friday from 6 AM to 10 PM and on weekends from 7 AM to 11 PM, and you can expect a reply within 1 business day.